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Contact Us

  • We always have someone on hand to answer your questions. We believe in the timeliness of customer service, and will do everything possible to satisfy our customers. If you have any problems, comments, or suggestions, please contact us.generaltradee@gmail.com.

  • You can request a refund if all of the following conditions are satisfied:

    1. The products were purchased on generaltradee.com.
    2. The products are reasonably believed to be counterfeits or are different from their product descriptions on generaltradee.com.
    3. The refund request complies with all other relevant rules and policies of generaltradee.com.

    *Note: If you do not click ‘Confirm Order Received’ in My Account before the confirmation time limit expires, generaltradee.com will automatically consider the order to be satisfactory and will consider the order complete.